Frequently Asked Questions
Everything you need to know about shopping with BRAND OFF online buying club.
How do you guarantee the authenticity of your luxury items?
Every item at BRAND OFF undergoes a rigorous multi-point inspection by our professional in-house authenticators. We guarantee that all products are 100% genuine or your money back.
What are the shipping costs and delivery timelines?
We offer insured express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
What is your return policy for fashion accessories?
We accept returns within 14 days of delivery, provided the security tag remains intact and the item is in its original condition. Please note that return shipping costs are the responsibility of the buyer.
How do you rate the condition of pre-owned luxury goods?
We use a standardized grading system ranging from 'Brand New' to 'Condition C'. Detailed photos and descriptions of any wear are provided on each product page to ensure full transparency.
Which payment methods do you accept?
BRAND OFF accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options for eligible customers.
Do I have to pay import duties and taxes?
For international orders, import duties and taxes are not included in the item price and are the responsibility of the recipient upon arrival in the destination country.