Returns & Exchanges
At BRAND OFF online buying club, we strive for perfection in every luxury piece, but if you are not completely satisfied, we offer a 14-day hassle-free return policy. Ensure all original tags and authenticity cards remain attached to be eligible for a full refund.
Initiate Your Request
Log into your member account and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the luxury item in its original designer packaging, including all dust bags, boxes, and certificates of authenticity.
Attach Shipping Label
Affix the pre-paid insured shipping label provided via email to the outside of your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our specialists verify the item's condition and authenticity, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing